Refund policy

We want you to love your purchase. If something isn't quite right, we're happy to help.


Returns: We accept returns within 14 days of delivery. Items must be:


Unused and in original condition

Free of marks, stains, or odors

In original packaging with all tags attached

Exchanges: We offer exchanges within 14 days of delivery for a different style or color, subject to availability. To request an exchange, contact us at hello@jerolabagsaccessories.com with your order number and the item you'd like instead.


Non-Returnable Items: The following items are final sale and cannot be returned or exchanged:


Sale or discounted items

Gift cards

How to Initiate a Return


Email us at hello@jerolabagsaccessories.com with your order number and reason for return.

We'll respond within 1–2 business days with 

  1. return instructions.
  2. Ship the item back to us at your own cost. We recommend using a trackable shipping method.
  3. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We'll make it right at no cost to you.

Shipping Costs: Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping fees are non-refundable.

Contact: hello@jerolabagsaccessories.com | (717) 313-0179